Return Policy

Certainly! Below is a Return Policy tailored for your Shopify store, Wanderlifts, which sells dropshipping products in Bangladesh:

Return Policy

At Wanderlifts, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we are here to assist you. Please take a moment to read our return policy, which covers the process and conditions for returning products.

1. Eligibility for Returns

We offer a 7-day return policy from the date you receive your order. To be eligible for a return, the following conditions must be met:

  • The product must be in unused, unopened, and resellable condition.
  • The product must be returned in its original packaging with all tags, labels, and accessories (if applicable).
  • Certain products, including personal care items, cosmetics, and underwear, are non-returnable due to hygiene reasons. Please check the product page for specific exclusions.

Note: If the product is faulty, damaged, or incorrect upon delivery, it is eligible for a return, regardless of the condition of the packaging.

2. How to Initiate a Return

If you wish to return a product, please follow these steps:

  1. Contact Us: Email us at support@wanderlifts.com within 7 days of receiving your order. Please include:

    • Your order number
    • Product name(s) you wish to return
    • A brief reason for the return
    • Photos (if the item is damaged or defective)

  2. Return Approval: Our customer support team will review your request and respond with instructions for returning the product. We will send you a return authorization if your return is approved.

  3. Prepare the Return: Pack the item securely in its original packaging (if possible) and include all accessories, tags, and documentation.

3. Return Shipping

  • Customer Responsibility: The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Return Shipping Address: Our customer service team will provide the return address when your return is approved.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item if it's lost in transit.

4. Refunds and Exchanges

  • Refund Process: Once your return is received and inspected, we will process your refund. Refunds will be issued via store credit or, if applicable, in the form of a cash refund to your original payment method (if any).

    • Refunds may take up to 7-10 business days to process after approval.
    • Shipping fees are non-refundable unless the product was defective or damaged.

  • Exchanges: If you wish to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item. Returns are processed independently, and new orders must be placed separately.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 7 days of delivery) with the following information:

  • Photos or videos of the damage or defect
  • A description of the issue

We will offer you a full refund, replacement, or store credit depending on your preference and stock availability. In the case of a defective item, return shipping fees will be covered by Wanderlifts.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Personal Care Items (e.g., cosmetics, skincare products, perfumes)
  • Underwear and Lingerie
  • Used or Opened Products (e.g., beauty products or toys once opened)

If you receive a product that falls under these categories but is damaged or defective, please contact us immediately, and we will work with you to resolve the issue.

7. Order Cancellation

  • Before Shipping: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will do our best to process the cancellation. If your order has already been shipped, you will need to follow our return process once you receive the product.
  • After Delivery: If you cancel the order after delivery, it will be treated as a return, and our standard return process applies.